SRS Health

  • Account Manager - Northeast

    Job ID
    2018-1322
    Location
    NJ-
  • Overview

    About the Position

     

    The Account Manager is a key member of the SRS Sales team. The Account Manager is responsible for maintaining and deepening the relationship between SRS and its clients. This role is accountable for driving client retention activities, answering client inquiries and promoting add-on solutions and partner products to existing clients.

     

    About Us:

     

    SRS has been an innovator in healthcare IT technology since 1997. Our mission is to advance specialized healthcare by developing, delivering, and supporting intelligent data solutions that allow physicians to focus on providing outstanding patient care while we take care of the business of medicine.

     

    As a Microsoft Gold Partner, we set the loftiest standards for ourselves. Every member of our team of highly qualified and highly motivated professionals is driven to fulfill that mission by developing creative solutions and providing unparalleled customer service. That’s one reason our clients love us.

     

    Another factor that drives our superior customer satisfaction: phenomenal retention of our phenomenal team members. We believe that employee satisfaction is critical to achieving our mission, so we provide competitive compensation, professional development, career advancement opportunities, and a supportive team-based atmosphere. We also provide a full range of health related benefits, including medical, dental, vision, 401K and flexible spending accounts. And we offer work-life enhancements like summer hours, casual dress code, and monthly team celebrations.

     

    SRS has been recognized by Deloitte’s Technology Fast 500™ and the Inc. 5000 List of Fastest-Growing Private Companies – thanks to the tireless efforts of our team. If you are a talented professional and our mission speaks to you, please speak to us!

    Responsibilities

    General Duties and Responsibilities:

     

    Retention

    • Establish a strong operating rhythm both on strategic and tactical level.
    • Enforce client retention strategies thru a deep understanding of account’s business model and operating plans.
    • Identify, track and report on any assigned clients designated at risk.  Work cross functionally across the organization to formulate and execute action plans to drive and increase customer satisfaction and retention.  
    • Improve client communications by acting as a liaison for marketing, support, and other departments.
    • Partner with the Customer Success team to exchange information on customers in assigned territories
    • Attend SRS User Summit to increase awareness of client needs and build relationships.

     Growth

    • Promote add-on modules and 3rd party partner solutions to clients.
    • Develop a sales plan for assigned territory which includes: researching and developing lists of potential clients to promote additional SRS software offerings; identifying strategic client targets for marketing; and, planning local marketing campaigns.
    • Follow up on sales leads.
    • Conduct on-site or on-line product demonstrations to potential clients and generate proposals.
    • Attend national, regional and local industry conferences to generate new sales leads and build relationships with current clients.

     Territory Management

    • Nurture and enhance client relationships through steady communications including regular phone/email contact and office visits.
    • Maintain detailed log of sales activities in Salesforce.com. Keep sales management apprised of sales funnel and progress toward quotas.
    • Manage operational escalations leveraging the Customer Success team and the Support Department
    • Responsible for internal communication with SRS departments. This includes sharing of relevant account information, activities, and plans.

     Other

    • Maintain up-to-date understanding of HCIT industry trends, legislation and technical developments that affect target markets and modify sales approach as necessary.
    • Establish and maintain relationships with SRS vendor partners.
    • Attend SRS Sales Training to ensure an up-to-date knowledge of products, services, pricing, competition, sales strategies and tactics.

    Qualifications

    Job Requirements

     

     Must have a professional and persuasive telephone personality/presence.

    • Must be a motivated & driven professional with 2+ years Healthcare IT account management experience.
    • Must be comfortable working with C-Suite and decision makers
    • Must be comfortable handling multiple competing priorities and a high volume of in-bound sales requests.
    • Must have strong written and oral communication skills.
    • Able to travel on occasion to client sites and trade shows – potentially 30%

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